Frequently Asked Questions

We have gathered answers to the most commonly asked questions regarding FUTURO™ Products and their use. Don’t see your question below? Contact us!

  • The fabric fastener on my brace doesn't stick together very well anymore. What can I do?

    It could be that it just needs a good cleaning. String, lint and other materials get trapped on the hook and loop surfaces, clogging them up so they don’t mesh together. Start by picking out any pieces you see stuck to the material. Then you can gently clean the loop side with something soft but firm, like a toothbrush. This will help make the loops stand up more if they have become flattened. You could add warm water and a mild detergent to the toothbrush head and scrub the hook side as well. These steps should help with better adhesion. If not, the hook and loop material may be old or damaged, and may need to be replaced. If it is still not sticking after trying all of these steps, please contact our customer service team at 136 136 for additional assistance.

  • Yes, the following FUTURO™ Braces contain metal:

    FUTURO™ Ultra Performance Knee Stabilizer
    FUTURO™ Comfort Knee Support with Stabilisers
    FUTURO™ Performance Knee Stabiliser
    FUTURO™ For Her Knee Support
    FUTURO™ For Her Wrist Brace
    FUTURO™ Comfort Stabilising Wrist Brace
    FUTURO™ Deluxe Wrist Stabiliser
    FUTURO™ Custom Pressure Elbow Strap
    FUTURO™ Easy Adjustable Back Support

  • Our braces and supports are designed to be worn during the day only. They should not be worn overnight, therefore you should remove it prior to going to bed. The exceptions to this are the FUTURO™ Night Wrist Sleep Support and the FUTURO™ Night Plantar Fasciitis Sleep support. Both are designed specifically for night use, to help provide a restful night's sleep for people experiencing wrist or foot pain.

  • We do not recommend that you wear a brace or support while swimming, because wearing one in the water can shorten the life of the product’s materials. Also, the materials can become water logged and the support may not then fit the joint properly.

  • If a FUTURO™ Product contains latex, it will say so on the product page of our website and also on the front of the product package. We have many products that are NOT made with natural rubber latex, so there are many choices available if you are allergic to latex.

    For wrist and hand products specifically, here are some you could consider:

    FUTURO™ Wrap Around Ankle Support
    FUTURO™ For Her Wrap Around Ankle Support
    FUTURO™ Compressions Basics Wrist Support
    FUTURO™ Wrist Support Strap

    For more information on all of these products, visit our product directory page.

  • Yes, you can clean FUTURO™ Braces and Supports. First, if your support has hinges, remove them. Then close all straps and fasteners and hand wash with mild soap in warm (not hot) water. Rinse well and air dry. DO NOT machine wash, tumble dry, dry clean or use fabric softener or bleach on the brace.

    For general cleaning instruction, please go to our Caring for FUTURO™ Products page. You can also refer to the product package and/or the individual product pages on the FUTURO™ Products website for care instructions specific to each FUTURO product.

  • The length of time is really personal preference. A general recommendation would be that you wear a brace or support during activity and for an hour or two afterwards. If you feel better wearing it longer, that is fine as well. However, we would not recommend wearing any brace or support while you sleep.

  • Each of the product pages on our website has a Where to Buy button that can help you find both retail store locations and online merchants.

  • Yes, we have a product that is specifically designed for plantar fasciitis. It’s called the FUTURO™ Night Plantar Fasciitis Sleep Support, and it can help relieve the morning foot and heel pain associated with this condition. It comfortably holds your foot at the recommended therapeutic angle throughout the night for maximum comfort.

    We also have a daytime foot brace called the FUTURO™ Therapeutic Arch Support, a unique solution for relieving foot, arch and heel pain, including symptoms from plantar fasciitis. It offers compression, support and cushioning all in one product and features removable inserts that allow you to customise the level of arch support you need.

  • Once you slide the FUTURO™ Elbow Support with Pressure Pads over your elbow, position the pressure pads so that they rest on the top and the underside (radial and ulnar sides) of your forearm, just below the elbow.

    If you need more information, you can find wearing instructions on all FUTURO™ product packaging, as well as on individual product pages on the website.

  • Slide the splint out of the pocket of the FUTURO™ Adjustable Reversible Splint Wrist Brace. Hold the splint steady, rotate the brace and slide the splint into the opposite pocket opening. Tuck the end of the splint into the pocket. Follow the wear instructions provided in the package.

  • We have several neoprene-free options. We can't recommend a specific support without knowing the injury or condition. A couple of options, however, are the FUTURO™ Comfort Knee Support and the FUTURO™ Ultra Performance Knee Stabiliser.

    You can also use the product finder on our website to help find an option for your specific injury or condition.

  • You are correct, the knee support is supposed to provide compression and therefore should be a snug fit. However, if it is cutting into the skin around the edge of the brace, you should go one size larger. The optimal fit should be snug but comfortable.